Shipping policy

Shipping Policy

Last updated: August 2026

At Craft Resin, we work hard to ensure your order arrives safely and as quickly as possible. Below you’ll find everything you need to know about our shipping process.

Shipping Destinations

We currently ship throughout the European Union.

Order Processing

  • Orders placed before our daily cut-off time are typically processed and dispatched the same business day.
  • Orders placed after the cut-off time, on weekends, or public holidays will be processed on the next business day.
  • During busy periods such as holidays, promotions, or new product launches, processing times may be slightly longer.

Shipping Costs

Shipping costs are automatically calculated at checkout based on your delivery address and the size of your order.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Destination

Estimated Delivery

Germany

1–3 business days

All other EU countries

3–7 business days

Please note that delivery estimates are not guaranteed and may occasionally be affected by weather, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number so you can monitor your delivery.

Please allow up to 24 hours for tracking information to become active.

Shipping Partners

Orders are fulfilled through Amazon Multi-Channel Fulfillment (Amazon MCF) and trusted European delivery partners to ensure fast and reliable delivery.

Customs & Duties

As all orders are shipped within the European Union, no customs duties or import taxes apply.

Address Accuracy

Please ensure your shipping address is correct before completing your purchase.

Once an order has been processed, we may not be able to modify the delivery address. Orders returned due to an incorrect or incomplete address provided by the customer may require additional shipping charges for redelivery. (Craft Resin EU)

Delayed Deliveries

While most orders arrive within the estimated delivery window, occasional delays can occur due to circumstances outside our control, including:

  • Severe weather
  • Peak shipping periods
  • Carrier operational delays
  • Public holidays

We appreciate your patience and will gladly assist if your shipment experiences an unexpected delay.

Lost Packages

If your tracking has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery window, please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment and arrange an appropriate resolution where necessary.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping box and packaging

Our team will review your claim and arrange a replacement or other suitable solution where appropriate. (Craft Resin EU)

Split Shipments

In some cases, items within the same order may be shipped separately. If this happens, you will receive tracking information for each shipment.

Questions?

If you have any questions regarding your order or shipping, we’re happy to help.

Email: hello@craft-resin.eu